5. Right of withdrawal information

5.1 Right of withdrawal

You are entitled to revoke this contract within fourteen days and without giving reasons. The revocation period shall be fourteen days as of the day on which you or a third party appointed by you, and who is not the carrier, have/has taken possession of the last delivery of goods.

You can exercise your right of withdrawal by informing us with an unequivocal statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract, or – if you wish to return the goods before the withdrawal period expires – return the goods to us.

If you decide to inform us of your decision to withdraw from this contract by an unequivocal statement, you may use the attached model withdrawal form but it is not obligatory.


The withdrawal declaration or returns of goods are to be addressed to:

Esprit Online Shop

Customer Service

Stockholmer Allee 95

30539 Hannover



Bulgaria: 02 448 7252 (landline)

Croatia: 01 777 6228 (landline)

Estonia: 068 670 48 (landline)

Greece: 021 11 98 75 52 (landline)

Hungary: 01 999 3405 (landline)

Ireland: 01 54 100 63 (landline)

Latvia: 066 1551 92 (landline)

Lithuania: 0520 52 691 (landline)

Luxembourg: 28 261 461 (landline)

Malta: 0277 81 434 (landline)

Portugal: 021 555 33 18 (landline)

Romania: 031 22 95 405 (landline)

Slovakia: 02 333 252 86 (landline)

Slovenia: 01 777 29 61 (landline)

E-mail: service@esprit.eu

In order to comply with the revocation period, you only need to notify us that you are exercising this right of revocation, and this must ensue before expiry of the revocation period.

5.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than, 14 days from the day on which we are informed about your decision to withdraw from this contract or that we received the goods you returned. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.3 Exclusion from the right of withdrawal

The right of withdrawal does not apply in the case of contracts for delivery of goods that were not prefabricated and which were produced according to your own individual selection or specifications or which were clearly made according to the consumer’s personal requirements.